Hi Christine,
Have you tried to contact the company? We have not experienced this issue so I’m afraid I do not know how to help with this. I’m sorry.
]]>Sharp eye! Ours seems to work perfectly but we’ll still get it switched around. Thanks!
]]>Hi Jeanine!
Our 11 year old daughter has only had a chance to play around on it once so far because our son is so enthralled with it! She’s super sweet and has been generous with letting him monopolize it for now since the days are starting to cool down here and she doesn’t like to be cold. Come next Spring and Summer, I know she’ll be on it a ton too!
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