This is a Sponsored post written by me on behalf of costcaptain for SocialSpark. All opinions are 100% mine.
One of the reasons I like to shop online is the ability to find deals that aren’t available in store. This is partially the result of there being so much more competition online than in any given city but also because you can use coupon codes on everyday items like clothing and shoes – when it’s really hard to find coupons for these items at most brick and mortar stores. I like finding these “hidden” discounts because I feel like a smart shopper and can use the money I saved on something else.
Cost Captain is a site that aims to help students save money on technology products like software. Since 2005, they’ve served over 1 million students, teachers, school staff, museums and libraries. They offer over 100,000 bestselling tech products that are discounted at academic levels. CostCaptain Customer Support is taken very seriously. Based in Georgia, they try to let their southern charm shine through. They want to ensure that you have a positive experience, so they have a 1 day or less policy for getting your emails returned and they aim to have really friendly customer service representitives.
Hi there! I am Emily Evert, the owner of Emily Reviews. I am 28 and live in a small town in Michigan with my boyfriend Ryan and our two pugs. I have a large family and I adore my nieces and nephews. I love reading memoirs, and learning about child development and psychology. I love watching The Game of Thrones, Teen Mom, Sister Wives and Veep. I like listening to Jason Isbell, John Prine, and other alt-country or Americana music. I created Emily Reviews as a creative outlet to share my life and the products that I love with others.
Christmas gift hasn’t arrived, Poor customer service According to costcaptain.com the shipping time is 3-5 days. I ordered my Christmas gift on December 10, 2012. On December 19, after trying to call the customer service phone number about 5 times and no one answering it, I emailed customer service. Upon emailing customer service it says you will recieve a response in 1 business day. Two days later I recieved a response from a Matt, not telling me why my order hasnt shipped but informing me that my order was being transferred to the shipping manager. I wrote back again wanting to know why my order hasnt shipped, I recieved a generic response 2 days later on December 23 informing me that my order is facing a delay due to high demand and I choose not to cancel the order. And then on the 25th I was emailed by a person named Ton and I was told that my order would be put back in queue and I would be updated. On the 26th I recieved the same generic email that I recieved on the 23rd telling me that my item is facing a delay due to high demand. Yesterday Jan. 8, 2013 I go on the costcaptain.com website to check the status of my order, seeing that I havent heard anything else from them, and the status is “awaiting item in picking”. I feel that I was sold an item that they never had in stock to begin with, I disappointed a loved one at Christmas, despite the fact that I ordered in plenty of time, never arrived. It has now been 1 day to being am onth since I placed my order, and the item STILL hasnt shipped. I called the customer service telephone number today and again no one answers. I sent an email again today as well. I am at wits end with this company and not ever being able to reach someone and having to wait a minimum of 2 days to recieve even an email back
Christmas gift hasn’t arrived, Poor customer service According to costcaptain.com the shipping time is 3-5 days. I ordered my Christmas gift on December 10, 2012. On December 19, after trying to call the customer service phone number about 5 times and no one answering it, I emailed customer service. Upon emailing customer service it says you will recieve a response in 1 business day. Two days later I recieved a response from a Matt, not telling me why my order hasnt shipped but informing me that my order was being transferred to the shipping manager. I wrote back again wanting to know why my order hasnt shipped, I recieved a generic response 2 days later on December 23 informing me that my order is facing a delay due to high demand and I choose not to cancel the order. And then on the 25th I was emailed by a person named Ton and I was told that my order would be put back in queue and I would be updated. On the 26th I recieved the same generic email that I recieved on the 23rd telling me that my item is facing a delay due to high demand. Yesterday Jan. 8, 2013 I go on the costcaptain.com website to check the status of my order, seeing that I havent heard anything else from them, and the status is “awaiting item in picking”. I feel that I was sold an item that they never had in stock to begin with, I disappointed a loved one at Christmas, despite the fact that I ordered in plenty of time, never arrived. It has now been 1 day to being am onth since I placed my order, and the item STILL hasnt shipped. I called the customer service telephone number today and again no one answers. I sent an email again today as well. I am at wits end with this company and not ever being able to reach someone and having to wait a minimum of 2 days to recieve even an email back